Service Providers
Kinetic Data Solutions for Service Providers
Why Kinetic Data?
Our extensive portfolio of business service management (BSM) and service delivery management (SDM) applications help service providers automate key business processes and reduce the cost of providing services, both internally and client facing, as well as improve the customer service experience for the service-provider client themselves. Kinetic Data products are designed to help enhance your business by delivering tailored, configured services to your clients without changes to your underlying systems, thereby lowering risk. Our products help service providers foster service-delivery innovation and lower the cost of providing services.
Multi-Tenant Offerings:
- Secure Configuration
Kinetic Data enables configurable security models for each client, with the ability to grant unique client access rights, specifications and preferences. This secure foundation allows clients to have their own tailored requests, views, surveys, tasks and collaborative environment.
- Improved Client Experience
Kinetic Data delivers a high-performance client experience based on the architecture or our products. Kinetic Data offers unique branding and theming of self-service portals, forms, surveys, calendars and collaborative environments for your clients. Our products allow the service provider to onboard new clients more efficiently through easy configuration. Kinetic Data enables service providers to deliver tailored, configured services to each client that build upon and extend the data layer multi-tenancy provided by Remedy.
- High-Performance Service Delivery Solutions
Kinetic Data solutions help service providers achieve operational efficiency and high performance levels by streamlining/automating their service delivery processes and enabling faster response times. Kinetic Data products offer real service delivery processes that actually get used! Imagine, first-time service-delivery request fulfillment occurring the first time through. Our service request portals collect correct data up front, enable guided processes and include simple instructions for each fulfillment step.
- Do-It-Yourself Solutions
Kinetic Data’s self-service solutions enable service provider clients to configure their service experience to their own specifications and preferences. Our products are designed for individuals to use within diverse work roles and departments. Our products use self-provisioned technologies and tools with minimal or no support from the IT organization. In turn, our self-service solutions give clients greater visibility into their service-delivery process through improved calendaring, collaborative tools, surveys and reports.
- Leverage Your Existing Platform to Roll Out New Services
Kinetic Data applications expand the BMC Remedy platform, 6.0 or greater, without risk to the data structure and back-end processes. Our solutions offer flexible configuration while delivering faster and improved services to service providers’ clients. Our products work on their existing Remedy platform and any applications, whether custom built or out of the box. This enables the service provider to roll out new services without expensive upgrades to their existing platform. Imagine, a low-cost, yet configurable to each client, service-request system, with no end requestor licensing fees.
- Advanced Client Collaboration
As any service provider knows, fostering collaboration with clients, internal resources and vendors enables a satisfying customer service experience. Kinetic Data tools establish a collaborative online environment that can be used for on-boarding, status meetings, rollouts, upgrades, data center or NOC moves, as well as for managing crisis situations. Kinetic Data delivers collaborative solutions that dramatically improve the speed and quality of service-delivery interactions.
To learn more about Kinetic Data multi-tenant solutions, check out:
Kinetic Multi-Tenant Suite - Product Overview
