As a caterpillar turns into a butterfly through metamorphosis, so the IT service catalog is being transformed. It will emerge as a higher-level entity.
Read moreAs a caterpillar turns into a butterfly through metamorphosis, so the IT service catalog is being transformed. It will emerge as a higher-level entity.
Read moreToday’s customers expect it all. But how can businesses provide outcomes that are better, faster and cheaper all at once? Here are four key approaches.
Read moreAutomated request management self-service accelerates the delivery process, improves accuracy and reduces costs. Here’s how to calculate the potential return.
Read moreGiven that agile approaches can improve productivity and quality, now may be the time to examine the agility of your service request management system.
Read moreNot all multi-tenant applications are alike. Their cost and value are heavily dependent on these three architectural and design considerations.
Read moreChange management can affect thousands of employees in many ways. Users in different groups may need different levels of notification on scheduled change events.
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