USDA Transforms Cloud Service Delivery with Self-Service Automation

The USDA Digital Infrastructure Services Center (DISC) supports critical national operations, but legacy systems were slowing them down. With Kinetic, they reimagined cloud service delivery, which unlocked automation, agility, and a seamless self-service experience.

The Challenge

As the USDA’s National Information Technology Center (NITC) shifted from mainframe to modern cloud and hosting services, outdated processes dragged them back. Teams wrestled with:

• Manual VM provisioning that took weeks

• Fragmented systems with no integration bridges

• Costly professional services for every customer onboard

• Compliance hurdles that stretched projects past a year

The result? A technology stack outpacing its own operations—and teams stuck firefighting instead of innovating.

The Solution

By deploying the Kinetic Experience Platform, USDA decoupled its experience layer from backend systems, creating:

• One self-service portal with real-time status tracking
• Automated provisioning workflows reducing VM setup to 30 minutes
• Standardized service delivery templates that enforce policy and consistency
• Direct integration with CMDB, Active Directory, vSphere, and Azure

This wasn’t just a tool upgrade—it was a shift to true agility.

“We were able to take our server provisioning process from 3 weeks to 30 minutes using workflow automation and integration.”
— Rich Barr, Automation Lead, USDA

Why It Matters

For public sector agencies and enterprises alike, modernizing IT is about liberating human potential. The USDA’s success proves that with the right experience-first architecture, even the most complex environments can evolve, without leaving people behind.