BMC ITSM7 Approver Alternate Add

About

This handler creates an entry in the AP:Alternate table for use with BMC ITSM7 Change Management. An alternate approval record is created with the specified information covering All (not a specific process) and returns the unique record id.

Configurations

Name	Description	Sample
server	Remedy Server Name or IP Address
username	Remedy Login Name
password	Remedy Password
port	Remedy TCP Port	0
prognum	Remedy RPC Prognum	0
authentication	Remedy Authentication String

Parameters

Name	Description	Sample
Alternate	The Remedy ID of the new Alternate Approver	<%=@results['create_approver']['New Approver']%>
For	The Remedy ID of the person this is an alternate for	<%=@dataset['Submitter']%>
Start Date	The start of this alternate approver	<%=@results['create_approver']['Start']%>
End Date	The end of this alternate approver	<%=@results['create_approver']['End']%>
Notify Alternate	Should the Alternate be notified

Results

Name	Description
AlternateID	The 'Request ID' field data of the record created.

Changelog

BmcItsm7ApproverAlternateAdd (2012-05-10)

• Initial version. See README for details.