BMC ITSM7 Change Retrieve

Configurations

Name	Description	Sample
server	Remedy Server Name or IP Address
username	Remedy Login Name
password	Remedy Password	*********
port	Remedy TCP Port	0
prognum	Remedy RPC Prognum	0
authentication	Remedy Authentication String
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
Search By:	The Search By parameter has two options, and configures which field the handler will use in its search qualification
Search Value	The Search Value parameter is the value of the Search By field on the record that will be retrieved

Results

Name	Description
Actual End Date	Actual end date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Actual Start Date	Actual start date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Change Timing	Defined type of change timing. This may show as 'Class' on the BMC Change form. A few stock BMC values include: Emergency, Expedited, Latent, Normal
Change Type	Type of the change request.
Company	Chosen company that change applies to.
Company3	Change Manager Support Company
Completed Date	When the change was completed. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Description	Description for the change. This field maps to what will likely show up on the BMC change form as 'Summary'.
Detailed Description	Detailed description for the change. This field maps to what will likely show up on the BMC change form as 'Notes'.
Earliest Start Date	Earliest possible start date for the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
First Name	First name of the requester for the request.
Impact	Chosen impact value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Minor/Localized
Last Name	Last name of the requester for the request.
Location Company	Chosen company that the change applies. Filled out on the change form from the 'Location Change'.
Risk Level	Calculated risk value of the change. The value returned for this field will be formatted as it is displayed on the form. For example: Risk Level 4
Scheduled End Date	Scheduled end date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Scheduled Start Date	Scheduled start date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Status	Status of the change request. A few stock BMC values include: Cancelled, Completed, Draft, Pending, Planning In Progress, Request for Authorization
SRID	Stock BMC change field used by Kinetic Request to store the associated Kinetic Request ID (CustomerSurveyID field from the KS_SRV_CustomerSurvey_base form.) Example value: KSR000000000042
SRInstanceID	Stock BMC change field used by Kinetic Request to store an associated CustomerSurveyInstanceId field off of the KS_SRV_CustomerSurvey_base form. Example value: AG00501196001CXe6wUQOvsjDweskK
SRMSAOIGuid	Stock BMC change field used by Kinetic Request to store the Kinetic Task deferal token.
Submitter	Remedy user id of the submitter for the change request.
Support Group Name	Support group chosen for the change request.
Support Organization	Support ogranization chosen for the change request.
Urgency	Chosen urgency value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Low

Changelog

BMCITSM7ChangeRetrieveV1 (2013-06-12)

• Initial version. See README for details.