BMC ITSM7 Change Work CE

Configurations

Name	Description	Sample
api_server	Kinetic Request CE API Web Application	http://server:port/kinetic
api_username	Name of user account that has permission to use the API
api_password	Password for the API user	*********
space_slug	Slug of the Space where the User will be created.
ars_server	Remedy Server Name or IP Address
ars_username	Remedy Login Name
ars_password	Remedy Password	*********
ars_port	Remedy TCP Port	0
ars_prognum	Remedy RPC Prognum	0
ars_authentication	Remedy Authentication String
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No
disable_caching	Disable caching if the value is set to 'Yes'. Disabling caching may negatively impact performance, but it is also necessary when using a single handler to interact with multiple Remedy environments.	No

Parameters

Name	Description	Sample
Error Handling	Determine what to return if an error is encountered.
Change Number:	The change number of the Change to associate the Change Work Info entry with.
Include Review Request:	Option to prepend the review request URL to the Notes of the Change Work Info entry.
Include Question Answers:	Option to append the question answer pairs to the Notes of the Change Work Info entry.
Work Info Type:	Work Info Type.
Work Info Summary:	Sets the Summary of the Change Work Info entry.
Work Info Notes:	Sets the Notes of the Change Work Info entry.
Work Info Submit Date:	Sets the Date of the Change Work Info entry.
Attachment Input Type	Choose Field if the input for the attachment info as a Field Name or choose JSON if the input is an attachment's JSON from the Get Attachment Info handler. Note that if Field is specified, the fields entered should only allow one attachment.
Attachment Field 1:	The Field Name of an attachment question to retrieve an attachment from.
Attachment Field 2:	The Field Name of an attachment question to retrieve an attachment from.
Attachment Field 3:	The Field Name of an attachment question to retrieve an attachment from.
Attachment JSON 1:	The Field Name of an attachment question to retrieve an attachment from.
Attachment JSON 2:	The Field Name of an attachment question to retrieve an attachment from.
Attachment JSON 3:	The Field Name of an attachment question to retrieve an attachment from.
Submitter:	Sets the Submitter of the Change Work Info entry.
Locked:	Sets the Incident Work Info entry Locked status.
View Access:	Sets the Incident Work Info entry to Public or Internal.
Submission ID:	The id of the CE submission to retrieve answers for.
Space Slug:	Can be used to override the info parameter provided.

Results

Name	Description
Handler Error Message
Entry Id

Changelog

BMC ITSM7 ChangeWorkInfo Create CE V1 (2016-07-20)

• Initial version. See README for details.

BMC ITSM7 ChangeWorkInfo Create CE V1 (2019-10-4)

• Updated submitter field to required

BMC ITSM7 ChangeWorkInfo Create CE V2 (2022-02-16)

• Initial creation of new handler. The V2 added the ability to prevent remedy for caching and streams the file downloads from a submission.