About
The handlers takes a remedy login id as a parameter and returns a record from the CTM:People form. If the remedy login id that is passed as the parameter has no alternate approvers, the CTM:People record will be related to that remedy login id. Otherwise, it searches through the chain of alternte approvers until an approver with no alternates is found. Once an approver without alternates is found, that approvers remedy login id is used as a qualification in the query to the CTM:People form.
Configurations
| Name | Description | Sample |
|---|---|---|
| server | Remedy Server Name or IP Address | |
| username | Remedy Login Name | |
| password | Remedy Password | |
| port | Remedy TCP Port | 0 |
| prognum | Remedy RPC Prognum | 0 |
| authentication | Remedy Authentication String | |
| enable_debug_logging | Enable debug logging if the value is set to 'Yes'. | No |
Parameters
| Name | Description | Sample |
|---|---|---|
| Assignee Login Id | The assignee login id to get the email address for | |
| ITSM Support Group | The ITSM Support Group id to return email addresses for |
Results
| Name | Description |
|---|---|
| Remedy Login ID | |
| First Name | |
| Middle Initial | |
| Last Name | |
| Job Title | |
| Nick Name | |
| Corporate ID | |
| Profile Status | |
| Contact Type | |
| Client Sensitivity | |
| VIP | |
| Support Staff | |
| Assignment Availability | |
| Company | |
| Organization | |
| Department | |
| Region | |
| Site Group | |
| Site | |
| Desk Location | |
| Mail Station | |
| Phone Number Business | |
| Phone Number Mobile | |
| Phone Number Fax | |
| Phone Number Pager | |
| ACD Phone Num | |
| Corporate E-Mail | |
| Accounting Number | |
| ManagersName | |
| ManagerLoginID | |
| Cost Center Code | |
| Email List |
Changelog
BMCITSM7ApproverLookupV2 (2010-12-13)
- Refactored the handler.
- The get_approver() helper now checks for loops in approver chains and will raise an exception if a loop is detected.
BMCITSM7ApproverLookupV1
- Initial version.
Download
GitHub
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