BMC ITSM7 Incident Close

About

Incident (HPD:Help Desk form) is set to a Status of Closed with the Status Reason provided.

Configurations

Name	Description	Sample
server	Remedy Server Name or IP Address
username	Remedy Login Name
password	Remedy Password
port	Remedy TCP Port	0
prognum	Remedy RPC Prognum	0
authentication	Remedy Authentication String

Parameters

Name	Description	Sample
Incident Number	The incident number to close	<%=@results['Create_Incident']['Incident ID']%>
Status Reason	Status Reason	Automated Resolution Reported

Results

Name	Description
Support Company

Changelog

BMCITSM7IncidentCloseV1 (2011-12-21)

• Initial version. See README for details.