BMC ITSM7 Update Incident Status

About

Updates the status and status reason, if needed, for a specific BMC ITSM7 Incident (HPD:Help Desk) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/ workflow.

Configurations

Name	Description	Sample
server	Remedy Server Name or IP Address
username	Remedy Login Name
password	Remedy Password
port	Remedy TCP Port	0
prognum	Remedy RPC Prognum	0
authentication	Remedy Authentication String

Parameters

Name	Description	Sample
Incident Number:	Incident Number
Status:	Incident Status
Status Reason:	Incident Status Reason

Results

Name	Description
Entry ID	The entry id of the record updated.

Changelog

BMC ITSM7 Incident Status Update v2 (2014-04-10)

• Added Status Reason

BMC ITSM7 Incident Status Update (unknown)

• Initial version. See README for details.