Handler · Version 1

BMC ITSM7 Incident to Incident Relationship Create

About

A proper relationship between two Incidents within ITSM is to have two relationships, Ticket 1 to Ticket 2, and Ticket 2 to Ticket 1. Use two task nodes for this, as the input parameter values are switched between the two HPD:Associations records.

The following data is used to create the 'HPD:Associations' record:

References the summary field values for the identified tickets from the HPD:Help Desk form.
- 'Request Description01' => Value returned by the lookup of the summary description of Incident Number 1
Maps the following field values of the HPD_Associations form to the field values provided:
- 'Form Name01' => 'HPD:Help Desk'
- 'Form Name02' => 'HPD:Help Desk'
- 'Request Type01' => 'Incident'
Maps the following field values to the values of the specified parameters:
- 'Request ID01' => "Incident Number 1"
- 'Request ID02' => "Incident Number 2"
- 'Association Type01' => "Association Type"

Configurations

Name	Description	Sample
server	Remedy Server Name or IP Address
username	Remedy Login Name
password	Remedy Password
port	Remedy TCP Port	0
prognum	Remedy RPC Prognum	0
authentication	Remedy Authentication String
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
Incident Number 1:	The incident number for one side of the relationship.
Incident Number 2:	The incident number for the other sise of the relationship.
Association type:	The type of relationship being created.
Submitters Login ID:	The Remedy login ID of the user to identify as the submitter of the relationship.

Results

Name	Description
Association ID
Associations ID

Changelog

BMCITSM7IncidentToIncidentRelationshipCreate_V1 (2011-10-13)

Initial version. See README for details.

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About
Configurations
Parameters
Results
Changelog

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