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Handler · Version 1

BMC ITSM7 Person Update BMC Remedy

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Updates a single ITSM v7.x CTM People entry related to the Remedy Login specified.

Note: If a site is provided and a site ID is not, an error will occur. If a site is provided without city, country, state, street, timezone, and zip/postal code information, the site will be set, but the "Site Address" field in CTM:People will still display the old location/address.

Note: If one component of the phone number is passed, all 4 should be.

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Remedy Login ID: The Remedy Login ID associated to the CTM People record to update.
Author: The author of the modifications to the person record.
Email Address: The email address to set
Region: The region to set
Site Group: The site group to set
Site: The site to set
Site ID: The site id to set - required if setting site
Site City: The site city to set - required if setting site (to correctly populate address)
Site Country: The site county to set - required if setting site (to correctly populate address)
Site State/Province: The site state/province to set - required if setting site (to correctly populate address)
Site Street: The site street to set - required if setting site (to correctly populate address)
Site Zip/Postal Code: The site zip/postal code to set - required if setting site (to correctly populate address)
Site Time Zone: The site time zone to set - required if setting site (to correctly populate address)
CC Business: The phone number country code to set
Area Code Business: The phone number area code to set
Local Part Business Phone: The phone number local part to set
Business Phone: The phone number (put together) to set
Language The language to set (ex. en_US, fr_FR) <%=@answers['New Language']%>
Changelog

BMC ITSM7 Person Update (2014-06-30)

  • Initial version. See README for details.
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