BMC ITSM7 Support Group Membership Add

About

Adds the given user (indicated by Login ID) to the specified ITSM Support Group. The person must be a Support Staff (indicated on the CTM:People record) already. The Association record is created as NOT the default group for the individual.

Configurations

Name	Description	Sample
server	Remedy Server Name or IP Address
username	Remedy Login Name
password	Remedy Password
port	Remedy TCP Port	0
prognum	Remedy RPC Prognum	0
authentication	Remedy Authentication String
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
New Member Login Id	The new member login id	<%=@answer['Remedy Login ID']%>
Assignment Availability	The new member Assignment Availability, Yes or No	Yes
Role	The new member login id, Member or Associate Member	Member
ITSM Support Company	The ITSM Support Company to Add person to	My Company
ITSM Support Org	The ITSM Support Org to Add person to	This Org
ITSM Support Group Name	The ITSM Support Group name to Add person to	My Group

Results

Name	Description
Support Group Association ID	Field 1 from the created record.

Changelog

BMCITSM7Support Group Add V1 (4/17/2015)

• Initial version.