Handler · Version 2

BMC ITSM7 Task Templated Create

About

This handler uses the taskfields section of the node.xml to create an entry on the TMS:Task form. Then the 'Instanceid' of the created TMS:Task entry is used to retrieve the related TMS:Association entry that was generated by workflow. Finally the 'InstanceId' of the TMS:Task and TMS:Association records are used in addition to the flowbuilder section of the node.xml to create an entry on TMS:FlowBuilder.

This handler requires ARS Models v0.1.3 because this handler creates an entry on a display only form(TMS:FlowBuilder)

Configurations

Name	Description	Sample
server	Remedy Server Name or IP Address
username	Remedy Login Name
password	Remedy Password	*********
port	Remedy TCP Port	0
prognum	Remedy RPC Prognum	0
authentication	Remedy Authentication String
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
Task Name	Sets the 'Name' field of the TMS:Task record	<%= @answers['Task Name'] %>
Task Location Company	Sets the 'Location Company' field of the TMS:Task entry	<%= @answers['Company'] %>
Parent Form Name	The form of the parent record, either CHG:Infrastructure Change or HPD:Help Desk or Kinetic Request	CHG:Infrastructure Change
Parent Id	The display id of the parent record, which is either a Change or an Incident record
ParentInstance Id	The instance id of the parent record, which is either a Change or an Incident record

Results

Name	Description
Task Id	The 'InstanceId' of the TMS:Task entry created by this handler.

Changelog

BMCITSM7TaskTemplatedCreateV2 (2010-02-18)

Initial version.

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About
Configurations
Parameters
Results
Changelog

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