About
Updates a single ITSM v9.x CTM People entry related to the Remedy Login specified with the REST API.
Note: If a site is provided and a site ID is not, an error will occur. If a site is provided without city, country, state, street, timezone, and zip/postal code information, the site will be set, but the "Site Address" field in CTM:People will still display the old location/address.
Note: If one component of the phone number is passed, all 4 should be.
Configurations
| Name | Description | Sample |
|---|---|---|
| api_server | The ITSM ARS API application, if running task locally could be http://localhost:8008/ | http://server:port/api |
| api_username | Name of user account that has permission to use the ITSM API | |
| api_password | Password for the ITSM API user | ********* |
| enable_debug_logging | Enable debug logging if the value is set to 'Yes'. | No |
Parameters
| Name | Description | Sample |
|---|---|---|
| Error Handling | Determine what to return if an error is encountered. | Raise Error |
| Remedy Login ID: | The Remedy Login ID associated to the CTM People record to update. | |
| Profile Status: | The Remedy Profile Status. | |
| First Name: | The First Name to set | |
| Last Name: | The Last Name to set | |
| Middle Name: | The Middle Name/Initial to set, Optional | |
| Client Type: | The Client Type to set, often 'Office-Based Employee' or 'Contractor' or 'Customer'. Must be valid option of menu. | |
| Client Sensitivity: | The Client Sensitivity to set. Either Standard or Sensitive. | |
| VIP: | The VIP value to set. Yes or No | |
| Author: | The author of the creation to the person record. | |
| Company: | The Company to set | |
| Organization: | The Organization to set | |
| Department: | The Department to set | |
| Email Address: | The email address to set | |
| Region: | The region to set | |
| Site Group: | The site group to set | |
| Site: | The site to set | |
| CC Business: | The phone number country code to set | |
| Area Code Business: | The phone number area code to set | |
| Local Part Business Phone: | The phone number local part to set | |
| Business Phone: | The phone number (put together) to set | |
| Language | The language to set (ex. en_US, fr_FR) | <%=@answers['New Language']%> |
| Support Staff: | ||
| Assignment Availability: | ||
| Desk Location: | ||
| Mail Station: | ||
| ACD: | ||
| Managers Name: | ||
| Manager Login ID: | ||
| Primary Domain: | ||
| Cost Center Code: | ||
| Unrestricted Access: |
Results
| Name | Description |
|---|---|
| Handler Error Message | Error, if one is found |
| Result | Json result of the update |
Changelog
BMC ITSM9 Person Update V1 (2018-06-29)
- Initial version. See README for details.
Download
GitHub
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