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Handler · Version 3

Remedy Generic Delete BMC Remedy

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About

This handler has the ability to have form caching disabled. To disable form caching set disable_caching to "Yes". Disabling caching may negatively impact performance, but it is also necessary when using a single handler to interact with multiple Remedy environments.

This handler deletes the specified record in the form provided. Note that this must be allowed by the system (form, permission, etc) or the delete will raise an exception.

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password *********
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
disable_caching Disable caching if the value is set to 'Yes'. Disabling caching may negatively impact performance, but it is also necessary when using a single handler to interact with multiple Remedy environments. No
Parameters
Name Description Sample
Error Handling Determine what to return if an error is encountered. Error Message
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Request ID: Request ID (Field 1) of record to delete
Results
Name Description
Handler Error Message Error message if an error was encountered and Error Handling is set to "Error Message".
Changelog

Remedy Generic Delete V3 (2020-01-23)

  • Updated disable caching logic to improve performance

Remedy Generic Delete V3 (2020-01-18)

  • Added ability to disable caching

Remedy Generic Delete v2.1 (2019-11-26)

  • Added error message/raise error error handling

V2 (2013-07-16)

  • Fixed a bug to allow this to be used for multiple forms in one task engine instance.

Remedy Generic Delete (2012-05-29)

  • Initial version. See README for details.
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