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Handler · Version 4

Remedy Generic Find BMC Remedy

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About

This handler has the ability to have form caching disabled. To disable form caching set disable_caching to "Yes". Disabling caching may negatively impact performance, but it is also necessary when using a single handler to interact with multiple Remedy environments.

This handler returns the request ids (field 1) for all records in the specified form that match the provided query. This is returned in XML format (like below) for use in loops.

000000000000013 000000000000381 000000000002582

It also returns the instance ids (field 179) in a similar format:

AG0050569A648CU5tSUAUcZMAgc8AC AG0050569A648ClZtSUAkMVNAgVcYC AG0050569A648CMZtSUAKUBMAgMrkC

It also returns a count of the number of records found. It returns zero if there were no matches (not nil).

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password *********
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
disable_caching Disable caching if the value is set to 'Yes'. Disabling caching may negatively impact performance, but it is also necessary when using a single handler to interact with multiple Remedy environments. No
Parameters
Name Description Sample
Error Handling Determine what to return if an error is encountered. Error Message
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Query: The query to search by
Results
Name Description
Handler Error Message Error message if an error was encountered and Error Handling is set to "Error Message".
List
RequestIdList
InstanceIdList
Count
Changelog

Remedy Generic Find V4 (2020-01-23)

  • Updated disable caching logic to improve performance

Remedy Generic Find V4 (2020-01-18)

  • Updated readme note about disabling cache
  • Removed logging message when cache is disabled

Remedy Generic Find V4 (2019-04-22)

  • Updated readme and changelog

Remedy Generic Find V4 (2019-03-25)

  • Added ability to disable caching
  • Added error message/raise error error handling

Remedy Generic Find V4 (2019-03-25)

  • Added NDNF to handler

Remedy Generic Find (2012-05-29)

  • Initial version. See README for details.

V2 *Added instance ID list to returned values.

V3 *Generic Handler could not use the preinitializeonfirstload method. Instead getremedy_form is used to load the form and add it to the cache

V4 *Added a count to the returned values.

V4 Update (2017-Jun-27) *Made it possible to return 0 values without causing/raising error.

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