Handler · Version 2

Remedy Generic Retrieve

About

This handler returns all the fields for the request id provided in the form specified. This is returned in XML format (like below).

000000000000001 Action Request Installer Account Mon Apr 25 16:42:22 -0400 2011 Demo Wed Dec 07 11:46:47 -0500 2011 Current

Configurations

Name	Description	Sample
server	Remedy Server Name or IP Address
username	Remedy Login Name
password	Remedy Password	*********
port	Remedy TCP Port	0
prognum	Remedy RPC Prognum	0
authentication	Remedy Authentication String
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
Error Handling	Determine what to return if an error is encountered.	Error Message
Remedy Form:	Remedy Form Name (not display name), eg. People is CTM:People
Request ID:	Request ID (Field 1) of record to retrieve

Results

Name	Description
Handler Error Message	Error message if an error was encountered and Error Handling is set to "Error Message".
field_list	The request ids (field 1) of the updated record.

Changelog

Remedy Generic Create v2.1 (2019-11-26)

Remedy Generic Retrieve V2 (2013-07-16)

Fixing bug to allow this to be used for multiple different forms on the same task instance Remedy Generic Retrieve (2012-05-29)
Initial version. See README for details.

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