About
This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to create a new HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to create an incident. That hash is then converted into an XML string and sent to HPSM to create the incident. Any messages that were caused by the request and the id of the new incident will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.
Configurations
| Name | Description | Sample |
|---|---|---|
| username | The username of the HP Service Manager account. | |
| password | The password of the HP Service Manager account. | ********* |
| server_address | The address of your HP Service Manager server, including the port number. | |
| enable_debug_logging | Enable debug logging if the value is set to 'Yes'. | No |
Parameters
| Name | Description | Sample |
|---|---|---|
| Incident Id | The incident id (will be automatically assigned by HP SM if not inputted). | IM10147 |
| Status | The status of the incident. | Open |
| Title | The title of the incident. | Test Incident |
| Description | A short description of what the incident is about. | This is a test incident report |
| Affected Service | The Affected Service. List of possibilites found in HPSM instance. | Applications |
| Assignment Group | The Assignment Group. List of possibilites found in HPSM instance. | Hardware |
| Category | The Category (default is 'incident') | incident |
| Area | The area the incident is filed under. List of possibilites found in HPSM instance. | hardware |
| Subarea | The subarea the incident is filed under. List of possibilites found in HPSM instance. | hardware failure |
| Impact | An integer corresponding to the impact level. | 4 |
| Urgency | An integer corresponding to the urgency level. | 2 |
Results
| Name | Description |
|---|---|
| Incident Id | |
| Messages | |
| incident_id | |
| messages |
Changelog
HpbsmIncidentCreate_V1 (2014-01-09)
- Initial version. See README for details.
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