Handler · Version 1

HPSM Incident Create

About

This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to create a new HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to create an incident. That hash is then converted into an XML string and sent to HPSM to create the incident. Any messages that were caused by the request and the id of the new incident will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.

Configurations

Name	Description	Sample
username	The username of the HP Service Manager account.
password	The password of the HP Service Manager account.	*********
server_address	The address of your HP Service Manager server, including the port number.
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
Incident Id	The incident id (will be automatically assigned by HP SM if not inputted).	IM10147
Status	The status of the incident.	Open
Title	The title of the incident.	Test Incident
Description	A short description of what the incident is about.	This is a test incident report
Affected Service	The Affected Service. List of possibilites found in HPSM instance.	Applications
Assignment Group	The Assignment Group. List of possibilites found in HPSM instance.	Hardware
Category	The Category (default is 'incident')	incident
Area	The area the incident is filed under. List of possibilites found in HPSM instance.	hardware
Subarea	The subarea the incident is filed under. List of possibilites found in HPSM instance.	hardware failure
Impact	An integer corresponding to the impact level.	4
Urgency	An integer corresponding to the urgency level.	2

Results

Name	Description
Incident Id
Messages
incident_id
messages

Changelog

HpbsmIncidentCreate_V1 (2014-01-09)

Initial version. See README for details.

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About
Configurations
Parameters
Results
Changelog

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