Handler · Version 1

HPSM Incident Update

About

This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to update an existing HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to update on the incident. That hash is then converted into an XML string and sent to HPSM to update the incident. Any messages that were caused by the request and the id of the incident that was updated will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.

Parameters

Name	Description	Sample
Incident Id	The id for the incident you want to update.	IM10147
Status	The status of the incident.
Title	The title of the incident.	New Title
Description	A short description of what the incident is about.
Affected Service	The Affected Service. List of possibilites found in HPSM instance.
Assignment Group	The Assignment Group. List of possibilites found in HPSM instance.
Category	The Category (default is 'incident')
Area	The area the incident is filed under. List of possibilities found in HPSM instance.
Subarea	The subarea the incident is filed under. List of possibilities found in HPSM instance.
Impact	An integer corresponding to the Impact level. List of possibilites found in HPSM instance.
Urgency	An integer corresponding to the Urgency level. List of possibilites found in HPSM instance.
Activity Update	The update you want to add to the incident.	Updated the title to make it easier to read

Results

Name	Description
Incident Id
Messages
incident_id
messages

Changelog

HpbsmIncidentUpdate_V1 (2014-01-14)

Initial version. See README for details.

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Parameters
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Changelog

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