ServiceNow Change Create

About

This handler allows you to create a new change request on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to create the change request.

Configurations

Name	Description	Sample
username	Username/Email of target user.
password	Password of the user.	*********
server	The subdomain of service now the server belongs to (ie. https://{server}.service-now.com).
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
Number	Change request number only if you want to specify to certain number
Requested By Id	sys_id value of person requesting change	<%=@results['servicenow_user_retrieve_v1']['sys_id']%>
Category	Category of the change request	Software
Configuration Item Id	The sys_id of the configuration item you wish to relate this change request to	04a96c0d3790200044e0bfc8bcbe5db3
Priority	The priority of this change request	2 - High
Risk	The risk level of this change request	Very High
Impact	The impact level of this change request	2 - Medium
Short Description	Short description of this change request	Database write error
Description	Full description of this change request	Database write error when updating user
Approval	Approval level for this change request	Approved
Type	Set operation type	Emergency
Assignment Group Id	sys_id of assignment group	<%=@results['servicenow_group_retrieve_v1']['sys_id']%>
Assigned To Id	User sys_id of the person this is assigned to	<%=@results['servicenow_user_retrieve_v1']['sys_id']%>

Results

Name	Description
sys_id	The unique id representing the new change request

Changelog

Servicenow Change Create V1.1 (2017-09-21)

• Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

Servicenow Change Create V1 (2013-07-29)

• Initial version. See README for details.