ServiceNow Change Retrieve

About

This handler allows you to retrieve a change request from service now. You can use either the sys_id or number of the change request to find retrieve it.

Info

The server field is for your instance of service now. It is whatever subdomain you belong to i.e. server.service-now.com

Configurations

Name	Description	Sample
username	Username/Email of target user.
password	Password of the user.	*********
server	The subdomain of service now the server belongs to.

Parameters

Name	Description	Sample
Retrieve Change By	Query change requests by this parameter	number
Query Value	The unique value belonging to the type of query	INC0010074

Results

Name	Description
active
activity_due
approval
approval_history
approval_set
assigned_to
assignment_group
backout_plan
business_duration
cab_date
cab_recommendation
calendar_duration
category
change_plan
ci_class
close_notes
closed_at
closed_by
cmdb_ci
comments
comments_and_work_notes
company
conflict_status
contact_type
correlation_display
correlation_id
delivery_plan
delivery_task
description
due_date
end_date
escalation
expected_start
follow_up
group_list
impact
implementation_plan
justification
knowledge
location
made_sla
number
opened_at
opened_by
order
outside_maintenance_schedule
parent
phase
phase_state
priority
production_system
proposed_change
reason
reassignment_count
requested_by
requested_by_date
review_comments
review_date
review_status
risk
scope
short_description
skills
sla_due
start_date
state
sys_class_name
sys_created_by
sys_created_on
sys_domain
sys_id
sys_mod_count
sys_updated_by
sys_updated_on
test_plan
time_worked
type
upon_approval
upon_reject
urgency
user_input
watch_list
work_end
work_notes
work_notes_list
work_start

Changelog

ServiceNow Change Retrieve V1 (2013-07-26)

• Initial version. See README for details.