ServiceNow Change Update

About

This handler allows you to update a change request on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to update the change request.

Configurations

Name	Description	Sample
username	Username/Email of target user.
password	Password of the user.	*********
server	The subdomain of service now the server belongs to (ie. https://{server}.service-now.com).
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
Change Request Id	sys_id of the change request	<%=@results['servicenow_change_retrieve_v1']['sys_id']%>
Approval	Approval level for this change request	Approved
Assigned To Id	User sys_id of the person this is assigned to	<%=@results['servicenow_user_retrieve_v1']['sys_id']%>
Assignment Group Id	sys_id of assignment group
Category	Category	Software
Configuration Item Id	The sys_id of the configuration item you wish to relate this change request to
Description	Full description of this change request	Database write error when updating user.
Impact	The impact level of this change request	2 - Medium
Number	Change request number only if you want to specify to certain number
Priority	The priority of this chagne request
Requested By Id	sys_id value of person requesting change
Risk	The risk level of this change request	Moderate
Short Description	Short description of this change request
Type	Set operation type

Changelog

Servicenow Change Update V1.1 (2017-09-21)

• Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

Servicenow Change Update V1 (2013-07-30)

• Initial version. See README for details.