ServiceNow Incident Update

About

This handler allows you to update an existing incident on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to update the incident.

Configurations

Name	Description	Sample
username	Username/Email of target user.
password	Password of the user.	*********
server	The subdomain of service now the server belongs to (ie. https://{server}.service-now.com).
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
Sys Id	ID value of the incident you wish to update	8c49f4f14f110300e7cd4fe18110c79b
Category	Category	(By Menu) Hardaware
Short Description	The description of the incident to be created.	Overheating CPU
Impact Level	The priority level of the incident to be created.	(By Menu) 1 - High
Urgency Level	The urgency level of the incident to be created.	(By Menu) 1 - High
Contact Type	Form of reporting the incident	Email
Caller Id	The id of the caller	<%=@results['servicenow_retrieve_sys_user_v1_1']['sys_id']%>
Location	Usually the caller's location	<%=@results['servicenow_retrieve_sys_user_v1_1']['location']%>
Configuration Item Id	Configuration Item Id	00a96c0d3790200044e0bfc8bcbe5db4
Assignment Group Id	The id of a group to assign this incident to	5d000ca93790200044e0bfc8bcbe5d8c
Assigned To Id	The id of a person to assign this to	04a9a80d3790200044e0bfc8bcbe5d1b

Changelog

ServiceNow Incident Update V1.1 (2017-09-19)

• Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

ServiceNow Incident Update V1 (2013-07-26)

• Initial version. See README for details.