How to build portals that delight teams and their peers
By Matt Beran
Team portals are any published material that help customers understand your capabilities, team performance and sets expectations. In these ways, portals serve both you and your peers. This content can take many forms. From a simple poster in the team area all the way up to a digital experience; portals serve to facilitate collaboration and meet demand to provide value.
Since portals can take many forms, they have different effectiveness, and impact on revenue, cost savings, scalability, governance etc. However, these goals will not be reached by adding a portal alone. They also require teams that can operate faster, be innovative and operate more effectively than competition.
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This brings me to the most overlooked part of every technology project: the people.
You basically have three main customer groups for every portal. The customer, the provider and your team and peers. Each of these people have unique characteristics. From their unique competencies to their goals there are many misconceptions and assumptions that can be made of people. One place to start when building a team portal are the basic needs of all information consumers.
These basic needs are the things that will make people happy in the moment they are using your portal. Librarians have known this for years.
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