Overview: Improve employee satisfaction with its global IT organization by making it faster and easier to get problems fixed; shift service requests from phone calls to the Web; and reduce internal service delivery costs.
Solution: Kinetic Platform
Overview: Provide faster and more reliable services to employees and reduce fulfillment costs by replacing cumbersome paper-based processes.
Overview: Replace manual new customer onboarding with automated processes to reduce costs and accelerate time to value.
Overview: Simplify the IT service request process to speed service delivery and improve the customer experience.
Overview: Provide a fast, easy way for busy teachers to request IT services and to accelerate the resolution of IT support issues.
Overview: Improve the employee experience with IT by providing an intuitive self-service portal for reporting issues and requesting services—from simple to complex—and by accelerating service delivery.
Overview: Lots of people are talking about improving quality and reducing costs in healthcare. CareTech Solutions--a provider of outsourced IT services for hospitals--is doing something about it. Watch this short video to learn how moving to online self-service for technology requests and issue reporting with Kinetic Request led to cost avoidance and productivity gains of $4.7 million in one year.
Karl Graham, Senior Director of Customer Support, CareTech Solutions discusses how CareTech Solutions, an information technology (IT) services provider for hospitals automates their service request management system and grows their business and delivers best in KLAS with Kinetic Data's Multi-Tenant Suite.