Resource Center:

Kinetic Data

Survey analysis software to optimize service desk performance

Products

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Kinetic Survey

These white papers, case studies, data sheets and other documents provide additional detail about Kinetic Survey—survey creation and survey analysis software that provides clear and concise information to improve service desk performance.

Documentation

Kinetic Survey - Process-Driven Survey Managment for BMC Remedy (pdf)

Kinetic Survey - Product Overview (pdf)

Kinetic Survey - Features (pdf)

Kinetic Survey - Features & Benefits (pdf)

Kinetic Survey - Customer Application Story (pdf)

Kinetic Survey - User and Management Guide (pdf)

Kinetic Survey - Installation and Configuration Guide (pdf)

Kinetic Survey - Integration Guide (pdf)

Kinetic Survey - Architecture Diagram (pdf)

Kinetic Survey - Call Scripting Overview (pdf)

Kinetic Survey - Call Scripting Features & Uses (pdf)

Kinetic Survey - Call Scripting Functional Specifications (pdf)

Kinetic Survey - White Paper, Getting Results From Your Survey (form)

Kinetic Survey - White Paper, Using Kinetic Survey and BMC Remedy Action Request System for Enterprise Feedback Management (form)

Kinetic Multi-Tenant Suite - White Paper, Innovation and Differentiation for Outsourced Service Providers (form)