Transforming IT Service Delivery in Education

When Fairfax County Public Schools needed to manage 250,000 annual IT service requests across 200+ locations, they sought a solution that would enable both efficiency and excellence in education technology support. Using the Kinetic Experience Platform, they:

• Reduced service fulfillment time by 50%
• Doubled their service catalog offerings
• Decreased device distribution time from 2 weeks to just 3 days
• Created a streamlined, user-friendly system for 184,000 students and 23,000 employees
• Earned recognition as a finalist for the Excellence.gov Award

Learn how FCPS transformed their IT service delivery model while maintaining focus on their core mission: supporting student education.