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Transforming IT Service Delivery in Education

Fairfax County Public Schools transformed their IT service delivery, reducing fulfillment time by 50% and earning Excellence.gov Award finalist recognition. Download the full case study.

Published on

Jan 31, 2025

When Fairfax County Public Schools needed to manage 250,000 annual IT service requests across 200+ locations, they sought a solution that would enable both efficiency and excellence in education technology support. Using the Kinetic Experience Platform, they:

  • Reduced service fulfillment time by 50%
  • Doubled their service catalog offerings
  • Decreased device distribution time from 2 weeks to just 3 days
  • Created a streamlined, user-friendly system for 184,000 students and 23,000 employees
  • Earned recognition as a finalist for the Excellence.gov Award

Learn how FCPS transformed their IT service delivery model while maintaining focus on their core mission: supporting student education.

Download the Full Case Study

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