USDA Transforms Cloud Service Delivery with Self-Service Automation
The USDA Digital Infrastructure Services Center (DISC) supports critical national operations, but legacy...
When Fairfax County Public Schools needed to manage 250,000 annual IT service requests across 200+ locations, they sought a solution that would enable both efficiency and excellence in education technology support. Using the Kinetic Experience Platform, they:
- Reduced service fulfillment time by 50%
- Doubled their service catalog offerings
- Decreased device distribution time from 2 weeks to just 3 days
- Created a streamlined, user-friendly system for 184,000 students and 23,000 employees
- Earned recognition as a finalist for the Excellence.gov Award
Learn how FCPS transformed their IT service delivery model while maintaining focus on their core mission: supporting student education.
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