Taking the Fear out of Digital Transformation
The concept of digital transformation is a cultural change that requires organizations to continually challenge the status quo, experiment, andRead More
Using Kinetic Survey and BMC® Remedy® Action Request System® for Enterprise Feedback Management
The BMC® Remedy® Action Request System® (ARS) provides a unified platform for automating and managing Business Service Management (BSM) processes.Read More
BMC® Remedy® Action Request System® and Service Catalogs: The Kinetic Request Approach
Service catalogs have become the foundation for defining and delivering services, as well as for demonstrating the value of IT,Read More
Kinetic Request and BMC Remedy Security Processes
The complexity of COBIT has spawned a large library of interpretations and implementation guidelines. The BMC® Remedy® suite of applicationsRead More
Enterprise Request Management: An Overview
World-class service delivery today means a relentless focus on customer-centricity—delighting internal and/or external service consumers in the fastest, easiest andRead More
Getting Results from Your Survey
Today, an organization can benefit from survey best practice expertise and new software tools to make surveys easier, efficient, costRead More
Innovation and Differentiation for Outsourced Service Providers
Innovation and differentiation are driving the outsourced services industry today. Today, outsourced service providers live in a customer-centric, multi-client world.Read More
ATS Automates New Customer Onboarding with Kinetic Data
ATS strives to deliver customized services that provide measurable results for customers. The company tracks metrics and performs analysis toRead More
How Kinetic Data Products Support Enterprise Request Management
Enterprise Request Management (ERM) enables enterprises to deliver business services faster and at lower cost while dramatically improving the customerRead More
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