The Evolution of the IT Service Catalog: Here’s What Comes NextAugust 13, 2013
As a caterpillar turns into a butterfly through metamorphosis, so the IT service catalog is being transformed. It will emergeRead More
4 Ways to Make Business Processes Better, Cheaper & FasterAugust 6, 2013
Today's customers expect it all. But how can businesses provide outcomes that are better, faster and cheaper all at once?Read More
How to Calculate Cost Savings from Automated Self-ServiceJuly 10, 2013
Automated request management self-service accelerates the delivery process, improves accuracy and reduces costs. Here's how to calculate the potential return.Read More
Agile Service Request ManagementJuly 26, 2012
Given that agile approaches can improve productivity and quality, now may be the time to examine the agility of yourRead More
Three Keys to Making Multi-tenancy WorkMarch 29, 2012
Not all multi-tenant applications are alike. Their cost and value are heavily dependent on these three architectural and design considerations.Read More
Better Visibility into Change ManagementDecember 8, 2011
Change management can affect thousands of employees in many ways. Users in different groups may need different levels of notificationRead More
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