The Problem with Traditional Help Desks Employees expect instant access to the tools and resources t...
Most organizations today offer some form of self-service to their users. Employee portals, customer ...
As products and services become more commoditized, competition is increasingly global, and high prod...
The consumerization of IT, digital business model disruption, and the need for greater speed in tech...
As the Kinetic Vision blog approaches another significant milestone, its 200th post, here’s a look b...
Simplifying request management for employee services increases satisfaction and reduces costs in any...
“The Internet and e-commerce were major disruptors, but what we’re seeing now is the biggest disrupt...
IT service management (ITSM) principles are being embraced in shared service functions (HR, finance,...
Most of us are familiar with the parable of the shoemaker’s children. The analogy of the shoemaker’s...