IT Priorities: Forget Cost-Cutting, Improve Business Processes
September 30, 2014How can IT leaders successfully address critical new priorities, while keeping costs under control? Here are three key initiatives toRead More
The Best Service Catalog Tools, Featuring Gartner Insight
July 4, 2014Selecting service catalog software generally starts with research, including reviews from analysts like Gartner. How does Kinetic Request stack up?Read More
Using ERM Concepts to Manage Hybrid Cloud Services
September 16, 2013Get Forrester's recommendations for provisioning cloud services to developers and how it parallels the enterprise request management (ERM) model.Read More
The Architecture of Enterprise Service Catalogs, Part 3
September 10, 2013Learn more about what defines the system architecture of a business service catalog, based on an organization's current request managementRead More
Six Steps for Choosing the Right Business Process Software Tools
August 14, 2013When new technology tools are needed to fix a broken business process, follow these six key steps to help makeRead More
The Evolution of the IT Service Catalog: Here’s What Comes Next
August 13, 2013As a caterpillar turns into a butterfly through metamorphosis, so the IT service catalog is being transformed. It will emergeRead More
4 Ways to Make Business Processes Better, Cheaper & Faster
August 6, 2013Today's customers expect it all. But how can businesses provide outcomes that are better, faster and cheaper all at once?Read More
How to Calculate Cost Savings from Automated Self-Service
July 10, 2013Automated request management self-service accelerates the delivery process, improves accuracy and reduces costs. Here's how to calculate the potential return.Read More
Agile Service Request Management
July 26, 2012Given that agile approaches can improve productivity and quality, now may be the time to examine the agility of yourRead More
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