<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=6766292&amp;fmt=gif">
Skip to content

Enterprise Request Management: The Movie [video]

Wally shares his frustration with the tortuous process required to obtain a tablet. But then a new member of the group suggests the answer may be ERM.

Published on

Mar 31, 2014

The Enterprise Request Management (ERM) model optimizes business service request and fulfillment processes across functional departments by combining a unified web-based portal front-end with back-end task workflow automation. The benefits include reliable first-time fulfillment, faster service delivery, lower costs, and happier employees.

Importantly, ERM is an “enhance and extend” approach to existing enterprise systems, not a “rip and replace” project. It’s designed to leverage an organization’s financial and intellectual investments in core management and control platforms as well as departmental software applications.

But what does that look like? In this video, Wally shares his frustration with the tortuous process required to obtain a tablet with fellow members of the Unfulfilled Request Support Group  at Omnicorp. But then a new member of the group suggests the antidote to Wally’s vexation may be ERM.

 

Following this advice, Wally becomes an internal champion for ERM at his company. The rest of this saga is cinematic history. Watch for yourself!

Want to learn more?

Latest Articles

Why Self-Service Portals Are the Future of Enterprise Support
Self-Service   |   Mar 06, 2025

Why Self-Service Portals Are the Future of Enterprise Support

Discover why self-service portals are transforming enterprise suppor...

What is True Self-Service? Rethinking Digital Experience in the Enterprise
Self-Service   |   Feb 24, 2025

What is True Self-Service? Rethinking Digital Experience in the Enterprise

True self-service redefines digital experiences through unified inte...

How Modern Credit Unions Scale Operations
Decoupled Technology   |   Feb 03, 2025

How Modern Credit Unions Scale Operations

Discover how modern credit unions are transforming internal operatio...