The Enterprise Request Management (ERM) model optimizes business service request and fulfillment processes across functional departments by combining a unified web-based portal front-end with back-end task workflow automation. The benefits include reliable first-time fulfillment, faster service delivery, lower costs, and happier employees.
Importantly, ERM is an “enhance and extend” approach to existing enterprise systems, not a “rip and replace” project. It’s designed to leverage an organization’s financial and intellectual investments in core management and control platforms as well as departmental software applications.
But what does that look like? In this video, Wally shares his frustration with the tortuous process required to obtain a tablet with fellow members of the Unfulfilled Request Support Group at Omnicorp. But then a new member of the group suggests the antidote to Wally’s vexation may be ERM.
Following this advice, Wally becomes an internal champion for ERM at his company. The rest of this saga is cinematic history. Watch for yourself!
Want to learn more?
- Download the white paper, Enterprise Request Management: An Overview.
- Download the white paper, The Technology Behind Enterprise Request Management.
- Join the Enterprise Request Management Group on LinkedIn.
Cassy Lueneburg