Kinetic Data’s information hub for customers, Kinetic Community, was re-launched in early November. Kinetic Community is the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges, and presentations from past Kinetic Enthusiasts Group (KEG) events.
Our redesigned customer hub is built on the latest release of MindTouch customer success software. The MindTouch platform makes it easy for customers to find the specific information they are looking for, get answers quickly, and interact with our product experts as well as other Kinetic Data software users.
What’s New on Community
For our customers, the new Kinetic Community has an undated interface that’s simpler and clearer, and uses responsive design to display optimally on any mobile device. It features a smarter and more powerful search engine which enables users to search within categories (e.g., to filter search results by product) and provides more relevant, accurate search results.
The Kinetic Community development team here, led by Brian Peterson, appreciated the nice out-of-the-box layout of the newest MindTouch version, which minimized the need to modify the look and feel of the software. It also provided an easy migration path from previous versions of MindTouch, enabling our team to keep the customizations they’d made over time.
We’ve Got History
MindTouch was founded in 2005 by two former members of Microsoft’s Advanced Systems Research Team – Steve Bjorg, the current CTO and Aaron Fulkerson, now CEO. It has since evolved into a spirited customer-success-driven SaaS company with top-tier clients.
Kinetic Community was first launched in the summer of 2011. It’s been a popular and valuable asset for Kinetic Data customers. The site has averaged 40% annual traffic growth and now draws more than 11,000 pageviews each month.
To learn more, check out all recent updates and resource additions on Kinetic Community.
Cassy Lueneburg