Skip to content

Self Service or Selfish Service?

Is your self-service actually selfish service? Personally I love this message. All too often the operators of a service sit down and try to make them more

Published on

Dec 30, 2016

Is your self-service actually selfish service?

Personally I love this message. All too often the operators of a service sit down and try to make them more “efficient” or “streamlined”. What they mean is efficient and streamlined for them.

This leads to poor adoption, and continues a long standing abuse of the customer experience. What’s in it for me? Am I getting better faster service?

In reality these self-service portals are an afterthought and aren’t truly integral to the service experience!

Read the full article here:

http://www.information-age.com/five-tips-make-it-self-service-more-selfless-and-customer-centric-123460475/

What do you think? Is self-service integral to your service experience? What value is added for your customers and teams through self-service?

Latest Articles

Unlocking Developer Efficiency with the Right Tools
Complex Workflow   |   Aug 20, 2024

Unlocking Developer Efficiency with the Right Tools

Choosing the perfect Integrated IDE can streamline workflows and boo...

React’s useContext vs Redux: Global State Cage Match
Complex Workflow   |   Aug 13, 2024

React’s useContext vs Redux: Global State Cage Match

This post explores the critical distinctions between React’s useCont...

A Wonderful Front-end Training Experience in Beautiful Baltimore
Complex Workflow   |   Jul 30, 2024

A Wonderful Front-end Training Experience in Beautiful Baltimore

We recently had the pleasure of hosting a special onsite front-end t...