Hospitals are under pressure on multiple fronts to reduce costs. One key cost-reduction strategy is outsourcing non-core functions, such as IT, in order to focus more on effective and efficient patient care.
CareTech Solutions is a healthcare-focused IT service provider, supporting 400,000 end-users across more than 200 hospital clients, with a focus on “creating value for clients through customized IT solutions that contribute to improving the patient experience while lowering healthcare costs.”
To make it easier and faster for busy nurses and hospital staff to request IT services, and resolve technical issues more quickly, CareTech began implementing an enterprise request management (ERM) strategy with help from Kinetic Data.
Handling close to 250,000 service requests through its online service request portal in 2013, CareTech estimated “the annual costs savings and productivity gains for its collective operation to be an impressive $4.7 million.”
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Cassy Lueneburg