<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=6766292&amp;fmt=gif">
Skip to content

Support Vision

When you call support, we ask a lot of questions. Next time you have to call support—ask us questions about our products.

Published on

Mar 14, 2011

Questions, Questions, Questions
By Derick Larson

What do you expect when you call support? Do you typically just have a “How do I…?” question. Has your customer asked you to add an enhancement? Have you heard about an upgrade and want to know what’s included?

When you call support, we ask a lot of questions. We ask questions to try and figure out what’s wrong. Asking questions is part of our diagnostic process. We use the answers to narrow down options and present solutions.

The next time you have to call support—or even better, when you don’t have to call support—take the opportunity to ask us questions about our products. We’re always happy to explain how a new feature works, or how we’ve seen other customers use Kinetic Data applications.

A great example of this is the new Kinetic Task Engine that comes bundled with Kinetic Request, Version 5. While we offer a couple of classes on the Kinetic Task Engine (shameless plug—Kinetic Data’s Training Schedule), it may be awhile before customers can get up to speed with configuring and using the new features. While you ask questions about issues you may have with the Kinetic Task Engine, please ask us questions about how you could use it and how other customers are using it.

My name is Derick Larson and I’m one of the folks providing support and training to users of the various Kinetic Data products.

 

Latest Articles

Unlocking Developer Efficiency with the Right Tools
Complex Workflow   |   Aug 20, 2024

Unlocking Developer Efficiency with the Right Tools

Choosing the perfect Integrated IDE can streamline workflows and boo...

React’s useContext vs Redux: Global State Cage Match
Complex Workflow   |   Aug 13, 2024

React’s useContext vs Redux: Global State Cage Match

This post explores the critical distinctions between React’s useCont...

A Wonderful Front-end Training Experience in Beautiful Baltimore
Complex Workflow   |   Jul 30, 2024

A Wonderful Front-end Training Experience in Beautiful Baltimore

We recently had the pleasure of hosting a special onsite front-end t...