Comprehensive Guide to Enterprise IT Service Automation
IT support automation uses software workflows, rule engines, AI/ML, and integrations to automate...
TL,DR; I’ve never worked for a company where they could handle the bandwidth of my ideas. It feels good. Kinetic Data is in the perfect position to make a big impact on the technology aspect of many...
TL,DR; I’ve never worked for a company where they could handle the bandwidth of my ideas. It feels good. Kinetic Data is in the perfect position to make a big impact on the technology aspect of many industries. To prove it we’re paying cash to build solutions on top of our platform.
My tech career started with ServiceNow. Actually, it really started on a home-grown filemaker system, then ServiceNow. </tangent>
If you’ve been in the tech industry even slightly longer than me, you probably realize why my short tenure and lack of exposure to “legacy systems” skews my perception. Our industry has a rich history of trials, tribulations and successes. The first exposure to older systems of record taught me that several vendors and tools had gone through a “vicious cycle”. This was usually because the tools or company had:
and a myriad of other reasons. Having heard these experiences, told by those more experienced, trends appeared and I realized;
History repeats itself.
This isn’t new information, but it’s a new look at our current reality.
The complex becomes the simple, only to become complex again. And we certainly see this in the stories of our industry. The term “coded into a corner” has become a common description for technology platforms that support automation and technology management.
This is a vicious cycle technologists understand very well. Companies implement systems regularly. Some systems have more stickiness than others, some are more durable, some have more staying power. Organizations have baggage too, some can adapt quickly, some have the discipline to squeeze more life or value out of platforms than others.
How can we stop this cycle? It is damaging the reputations of service providers, projects, departments and individuals. Start by not doing anything on the list above. There are two things that are imperative for ideas and companies to survive:
It is cruel to list those two behemoths like that. Both of these goals are massive undertakings with massive benefits.
How does a team make progress toward those goals? Firstly, make them organizational goals, secondly make them department goals, and thirdly make decisions to support this direction. Whether it’s hiring or training architects, giving them the proper oversight (by having them report to non technical leadership) and by giving them power to change your systems.
There are a lot of reasons of course. Primarily as a marketer and technologist, I need to strongly believe in a product before I can successfully make others believe. I’ve seen what KD is building and I have faith that it will not only change the way you look at platforms again, but it will help companies achieve the two goals listed above.
I’ve had the pleasure to work at a handful of companies and Kinetic Data has a very healthy and supportive psychological culture and environment. Never have my ideas been so welcome and accepted in a professional setting. People are eager to try new things, fail quickly and feel the support of our team if we make mistakes.
If you want to see what I’ve seen – give it a whirl. Sign up for more information, trials and demos here.
IT support automation uses software workflows, rule engines, AI/ML, and integrations to automate...
Business process reimagined is the strategic renewal of how work gets done by combining modern digital...
You've probably noticed (what we're calling) the "logo-swap test" lately: all the AI ads in market sound...