One of the largest healthcare organizations in the Southeast US has been adapting and finding new ways to provide technical relief to their staff.
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All posts tagged: it service delivery
New CIO Role: Eight Ways to be a Chief Integration Officer
Research from Deloitte suggests a twist on the title of CIO as chief integration officer, one that combines technology, ideas and processes across functions.
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Predicting the Future of ITSM — How Did We Do? Part 4: The Role of IT
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the fourth of those predictions, and our take on where we are today.
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How IT Pros Can be Like X-Men (Instead of Ex-pendable)
There are (at least) three reasons CIO tenures aren’t longer. Here’s how to fix them and make IT teams into business heroes.
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12 Key Fulfillment Process Changes You’ll Need to Support WFH Staff
Most of your people are probably now working remotely due to the COVID-19 pandemic. Here are 12 support processes that need to change for work-from-home (WFH).
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Portals: Why do we need them?
This post is the second in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please fol
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