Video Transcript

As the biggest single line item in most state budgets public schools are under pressure to do more with less. The Classroom Technology teachers rely on has to work. And when something goes wrong, they need a fast, easy way to report the issues so it gets fixed quickly.

For Fairfax County Public Schools, the 10th largest school district in the nation, the challenges are magnified with 23,000 employees, nearly 185,000 students and 250,000 it service requests each year.

The magnitude of the challenges for the district’s IT department are greater than most the static forms and manual back end processes of their online service catalog made for slow response times, while cumbersome service request procedures frustrated teachers and school staff.

Enough was enough. Fairfax decided to convert to an enterprise request management system powered by kinetic request. The results. Teachers and staff report fulfillment time is cut in half. They spend less time requesting services and follow up phone and emails are greatly reduced.

How? For one, the new systems dynamic question functionality asks users only for the information needed to fulfill the type of service requested and it pre populates fields with known information about users to eliminate redundancy.

The IT staff is realizing big time savings to because support tickets are more precise. Even the principals and school administrators spend less time approving requests because paper based approvals are gone. Now requests are approved in minutes instead of days.

The district estimates it’s doubled the number of support tickets handled through online self service, phone calls, emails, faxes and post it notes are virtually eliminated. It’s a great success. And in recognition of these amazing results, Fairfax County Public Schools was named a finalist for the 2012 Award for effective, efficient and innovative solutions in government



Back to Videos

Try the Kinetic Platform Today.

When you're ready to learn how Kinetic Data can help you achieve better business outcomes, we're here to answer your questions.