Video Transcript

We’re very excited today to have the opportunity to present the topic rewriting the rules on service support and management with forester and Evelyn Erlich.

Today, we’re having a lot of conversations with a variety of customers around what and where can we make sure that happy employees actually are also an industry translating into happy customers. And we call this the the the ease of customer experience.

There are three things you need to think about. And that’s important when we connect that later on to the employee in the workforce. It has to be proactive. We shouldn’t be waiting until somebody calls us to solve a problem.

We should be knowing the baselines. We should be establishing services so that they’re proactively available and can be leveraged.



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