CIOs have help with innovating in networking, infrastructure, and security on their wish lists this ...
As noted here before (and here and here), enterprise request management (ERM) is a business-efficien...
The 2014 KEG event was a thrilling ride for attendees, with training, networking, and the first-ever...
As noted in part one of this two-post series, ITSM tools and principles are being embraced in shared...
It’s that time of year again–Thanksgiving, when thoughts turn to turkey, travel, family, and possibl...
IT service management (ITSM) principles are being embraced in shared service functions (HR, finance,...
Startup companies are widely perceived as being lean, agile, flexible, and most importantly: fast. D...
According to recent research, the top priority for CIOs is no longer cost cutting (as it had been fo...
Danish physicist Neils Bohr is credited with saying “Prediction is very difficult, especially if it’...