IT professionals are feeling unprecedented levels of stress. The situation is unhealthy for those wh...
Most of us are familiar with the parable of the shoemaker’s children. The analogy of the shoemaker’s...
“A journey of a thousand miles begins with a single step.” –Lao-tzu, The Way of Lao-tzu
Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s th...
Most of the time, increasing customer satisfaction also means increasing costs: adding product featu...
Enterprise Request Management (ERM) is a business-efficiency strategy focused on centralizing and au...
In just two years since the BYOD trend has taken off, the response from business and IT has shifted ...
Our in-house ERM expert, Brian Shealey, will be presenting to the ITIL Constituent Group on EDUCAUSE...
Did you ever play the telephone game as a child? Also known as “Chinese whispers,” this is a game in...
As business users become more technology-savvy and self-sufficient—using their own devices and consu...