Today’s customers expect it all. But how can businesses provide outcomes that are better, faster and...
You may have seen signs like the one below in different types of repair shops in years past. Some ru...
It’s hardly news to point out that service desk improvements provide numerous benefits to an enterpr...
This year’s Kinetic Enthusiasts Group (KEG) event in Denver was again a valuable learning experience...
Automated request management self-service accelerates the delivery process, improves accuracy and re...
It’s not unusual to find large organizations still using manual processes for service delivery. User...
The big challenge in the outsourced service provider world (as well as for internal shared services ...
In most large enterprises today, shared services are delivered through functional silos: IT provisio...
Forrester Research recently published a report titled Smart Process Applications Fill A Big Business...
Everyone wants to work in an environment where they feel good about their jobs. And every CEO wants ...