The big challenge in the outsourced service provider world (as well as for internal shared services ...
In most large enterprises today, shared services are delivered through functional silos: IT provisio...
Forrester Research recently published a report titled Smart Process Applications Fill A Big Business...
Everyone wants to work in an environment where they feel good about their jobs. And every CEO wants ...
In survey after survey conducted by leading business publications and analyst firms, executives cons...
A while back–a few years ago actually–Kinetic Data president John Sundberg wrote an article for Supp...
Fueled by ITIL recommendations, innovative vendor offerings, and industry analyst endorsements, serv...
Lotus Notes is a venerable product with more than two decades of development behind it. But for many...
Why is service visibility valuable? Because enabling people to see “what’s going on” builds confiden...
It is rather surreal doing this blog post. I feel as if I am in a re-run of “Back to the Future.”