In survey after survey conducted by leading business publications and analyst firms, executives cons...
A while back–a few years ago actually–Kinetic Data president John Sundberg wrote an article for Supp...
Fueled by ITIL recommendations, innovative vendor offerings, and industry analyst endorsements, serv...
Lotus Notes is a venerable product with more than two decades of development behind it. But for many...
Why is service visibility valuable? Because enabling people to see “what’s going on” builds confiden...
It is rather surreal doing this blog post. I feel as if I am in a re-run of “Back to the Future.”
Ben Christenson, one of the primary architects and developers for Kinetic Task, is presenting “What’...
Actionable online calendars–with the ability to pull time- and date-based data from a wide variety o...
When you think about business process automation (BPA), you usually think about automating mission-c...
If you own an Apple product, chances are you’ve paid a visit to the Genius Bar, the mystical place i...