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Kinetic + ServiceNow: Better Together

ServiceNow is powerful—but it wasn't designed to be your employee experience layer. Kinetic wraps ServiceNow with modern portals and cross-system orchestration, so you get ITSM power without forcing everyone into the ServiceNow interface.

Enhancing ServiceNow, Not Replacing It

What is ServiceNow?

ServiceNow is the enterprise standard for IT Service Management—and for good reason. It excels at ticketing, asset management, change control, and incident tracking. Organizations invest heavily in ServiceNow implementations, build extensive workflows within the platform, and train IT teams to manage services through its comprehensive modules.

ServiceNow does what it was designed to do exceptionally well: provide IT teams with powerful tools to manage infrastructure, handle service requests, and maintain operational control. The platform is mature, stable, and deeply integrated into IT operations across thousands of enterprises.

But here's what organizations discover as they scale ServiceNow adoption: it's an ITSM platform, not an employee experience platform. The interface was designed for IT professionals managing tickets, not for employees requesting simple services. Extending ServiceNow to HR, Finance, or Facilities means buying additional modules with separate licensing. Cross-system workflows—like onboarding that touches ServiceNow, Workday, Active Directory, and Okta—require complex integrations that live inside ServiceNow's architecture. And every employee interaction forces users into the ServiceNow portal, whether that's the right experience or not.

That's where Kinetic comes in—not to replace ServiceNow, but to make it more powerful.

How Kinetic Enhances ServiceNow

Better Together: The Kinetic + ServiceNow Architecture

ServiceNow as Your ITSM System of Record

ServiceNow handles:
Ticketing, asset management, change control, incident tracking—what it does best

Kinetic adds:
Modern employee-facing portals and cross-system orchestration that ServiceNow wasn't built for

Unified Employee Experience Across All Systems

ServiceNow provides:
Service Portal for ServiceNow-managed services

Kinetic provides:
One portal for ALL services—ServiceNow, Workday, Active Directory, Okta, and more—with your brand and design

Cross-System Workflow Orchestration

ServiceNow orchestrates:
Workflows within ServiceNow modules and integrations

Kinetic orchestrates:
End-to-end processes across ServiceNow AND your entire technology stack without forcing everything into ServiceNow

Flexible User Experience Control

ServiceNow offers:
Service Portal with ServiceNow's UI framework and customization limitations

Kinetic offers:
Headless "Own the Glass" architecture—build portals with React, Angular, Vue using your design system

Consumption-Based Economics

ServiceNow charges:
Per-user licensing for portal access and module-based pricing

Kinetic charges:
Consumption-based pricing—unlimited users accessing workflows that integrate with ServiceNow

Business User Empowerment

ServiceNow requires:
ServiceNow expertise to modify workflows and service catalog items

Kinetic enables:
Business users to build and modify workflows that coordinate with ServiceNow without platform expertise

Real-World Use Cases: Kinetic + ServiceNow

The Challenge:
New hire onboarding requires coordination across ServiceNow (equipment, access tickets), Workday (HR data), Active Directory (accounts), and Okta (SSO). Forcing everything through ServiceNow means expensive integrations and licensing for occasional users.

 

The Kinetic Solution:
Kinetic provides the unified employee portal and orchestrates workflows across all systems. ServiceNow receives equipment requests and access tickets as it should—but employees never leave the Kinetic portal. HR and managers don't need ServiceNow licenses just to participate in onboarding workflows.

The Challenge:
 Organizations want ServiceNow's power for IT services but need HR, Facilities, and Finance services in the same employee experience. Buying ServiceNow HR Service Delivery and other modules gets expensive fast.


The Kinetic Solution:
 Kinetic creates one unified service portal. IT requests flow into ServiceNow. HR requests go to Workday. Facilities requests route to space management systems. Employees see one consistent experience—ServiceNow handles what it does best while Kinetic orchestrates everything else.

The Challenge:
 Many ServiceNow tickets are simple requests that could be automated—password resets, access provisioning, software installations. But building self-service that actually completes requests (not just creates tickets) requires heavy ServiceNow development.


The Kinetic Solution:
 Kinetic intercepts routine requests before they become ServiceNow tickets. Simple workflows complete automatically through Kinetic's orchestration. Only exceptions and complex requests flow into ServiceNow—reducing ticket volume while maintaining ServiceNow as the system of record for IT service delivery.

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Why Organizations Choose Kinetic + ServiceNow

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Extend ServiceNow's Value Without Expanding Licensing Costs

Keep ServiceNow for ITSM excellence. Add Kinetic for employee experience, cross-system orchestration, and workflows beyond IT—without buying additional ServiceNow modules or per-user licenses for occasional approvers.

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Modernize Employee Experience Without Replacing ServiceNow

Organizations have invested millions in ServiceNow implementations. Kinetic preserves that investment while delivering the modern, consumer-grade experiences employees expect—without forcing everyone to adopt ServiceNow's interface.

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Orchestrate Across Your Entire Stack

ServiceNow is one system in your technology landscape. Kinetic orchestrates workflows across ServiceNow, HRIS, identity platforms, cloud services, and legacy systems—with ServiceNow remaining authoritative for IT service management.

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Empower Business Teams Without ServiceNow Expertise

HR, Facilities, and Finance teams can build workflows in Kinetic that integrate with ServiceNow without becoming ServiceNow administrators. Kinetic handles the complexity of ServiceNow integration while giving business teams intuitive tools.

Keep ServiceNow for what it does best. Add Kinetic for everything else.

See how leading organizations use Kinetic to enhance their ServiceNow investments—delivering better employee experiences, reducing licensing costs, and orchestrating workflows across their entire technology stack.

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