<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=6766292&amp;fmt=gif">
Skip to content

Employee Self-Service Portals

Self-Service That Actually Serves Employees

Every self-service portal promises empowerment—but most just generate tickets that vanish into black holes. Employees get a reference number, HR gets another queue, and IT gets buried under “what’s my status?” messages. Kinetic delivers what BPM never could: portals that don’t just collect requests—they complete them.

The Problem

Why Self-Service Keeps Failing Employees

Traditional BPM promised unified self-service. Instead, it delivered vendor-branded portals with brittle integrations and expensive customization fees. The result? A ticket factory disguised as transformation.
computer-support

Portals that look modern but act manual

Pretty interfaces that route tickets instead of resolving them.

decentralized-network

Rigid BPM workflows

Processes break whenever policies or teams change.

nothing-found

Zero visibility

“In progress” updates mean nothing when systems don’t actually talk to each other.

transfer-between-users-1

Frustrated users

Employees abandon portals and go straight to HR or IT for help.

Real Self-Service, Real Impact

user-env-icon

50%

50% reduction in HR case volume - as automated workflows complete requests end-to-end

dollar-icon

85%

85% fewer “what’s my status?” inquiries - with real-time notifications and transparency across systems

BPM Reimagined for True Self-Service

Kinetic replaces static BPM forms with intelligent, connected workflows that actually fulfill requests—across HR, IT, Facilities, and every system in between. The experience feels instant, personal, and transparent.

self-service-unlock-transparent

Automated fulfillment.
Requests trigger real actions in backend systems, not just ticket creation.

self-service-security-transparent

Role-based personalization.
Each employee sees only what’s relevant to them—by department, role, or location.

self-service-integration-transparent

Seamless orchestration. Connect HRIS, ITSM, and third-party systems through open integrations without vendor constraints.

How It Works

Why HR and IT Teams Choose Kinetic

Empower Your Organization

Empower employees, lighten the load.
Kinetic unifies HR, IT, and Facilities requests in one branded portal. Every submission routes through intelligent workflows that handle fulfillment automatically—so HR spends less time managing tickets and more time delivering value.

Real automation beats ticket routing.
Stop sending requests into queues. Kinetic connects directly to backend systems—updating records, provisioning access, and triggering approvals in real time. Work gets done the moment it’s requested.

True transparency, not BPM theater.
Employees, managers, and HR all see live progress updates that reflect real system actions. Automated alerts replace status calls, and managers can track SLA performance at a glance.

we-know-the-friction
greenstate-exterior

“Our employees used to call HR for everything because our old portal just created tickets that sat in queues. Now they get immediate results for most requests, and when human intervention is needed, the workflow routes intelligently to the right person with all the context.”

Chris Troyer | GreenState Credit Union

GreenState Credit Union needed to scale HR services during rapid growth—without hiring an army of coordinators. Traditional BPM portals created tickets but couldn’t fulfill them. After adopting Kinetic, requests completed automatically, visibility improved, and HR case volume dropped by half—all while maintaining a branded, modern experience employees actually use.

See the Full Story

Ready to Deliver Self-Service That Works?

Don’t settle for portals that collect requests but never complete them. With Kinetic, every workflow fulfills itself—faster, smarter, and with total visibility across systems.

Request A Demo See How it Works
footer-cta