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IT Service Catalog

End the Service Request Guessing Game

Every day your IT team fields random messages: “Can you give me access to the CRM?” “My laptop’s slow again.” “Who approves new software?” “I need a new monitor—by tomorrow.” What should be structured becomes chaos. Tickets pile up, SLAs slide, and the team looks reactive instead of strategic. It doesn’t have to be this way.
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The Problem:

Why IT Requests Still Feel Like a Free-for-All

Scattered Intake Channels

Requests arrive through chat, email, hallway conversations, or sticky notes. None end up in the same place.

Undefined Processes

Every request type needs its own workflow, but most live in someone’s head.

Limited Visibility

IT can’t track request volume, aging tickets, or common pain points without extra spreadsheets.

Employee Confusion

People don’t know where to go, what’s available, or how long things take.

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The Solution:

Bring Order to the Chaos with a Service Catalog That Actually Works

No more “just send me an email” moments. With Kinetic, your IT team gets a centralized service catalog where every request starts in one place and follows a clear, automated path to completion.

What We Deliver

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60%

What We Deliver
60% faster digital transformation timelines – by decoupling the UX layer from legacy systems

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$250K+ in avoided rip-and-replace costs
reported by customers who wrapped, not rebuilt

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40-60%

Average reduction in integration maintenance effort after implementation.

How It Works

Create a single, branded entry point for users. Modern web portals (React, Angular, Vue) talk to your existing systems through Kinetic’s orchestration engine—so front-end experiences evolve while back-end logic stays untouched.

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One Portal for Everyone
Create a single, branded entry point for users. Modern web portals (React, Angular, Vue) talk to your existing systems through Kinetic’s orchestration engine—so front-end experiences evolve while back-end logic stays untouched.

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Workflows That Orchestrate, Not Dictate
Design cross-system workflows once, reuse them everywhere. Kinetic manages the routing, data exchange, and audit trail so you can build faster and deploy safer.

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Insights That Drive Modernization
Dashboards reveal which legacy connections deliver the most value and where modernization will yield impact. Prove results early and scale at your own pace.

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“Instead of managing multiple disconnected systems, we now have one flexible portal that integrates everything seamlessly.”

Maciej Naumienko, Vattenfall

Vattenfall needed to unify legacy platforms spread across their energy infrastructure. Traditional migration projects would have taken years. With Kinetic’s orchestration framework, they built a single integration layer that connected every system without rewriting core logic—preserving institutional knowledge while modernizing the experience.

Ready to Get Unstuck?

Your legacy systems aren’t going anywhere—and that’s a good thing. They hold decades of value that shouldn’t be lost to a rushed migration. With Kinetic, you can orchestrate what you have, modernize what users see, and preserve what already works.

 

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