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Own the Glass — Design the Way Work Feels.

The Kinetic Experience Layer lets you create branded, unified portals that connect every workflow and system—giving users one simple way to interact with complex enterprise processes.

Kinetic’s Experience Layer is where orchestration meets design. It’s the part of the platform users see and love—a digital front door that turns complex enterprise systems into a single, intuitive experience.

What Is the Experience Layer?

The experience layer is the topmost layer of a modern digital architecture—the part users actually interact with. It’s the bridge between the back-end systems that run your business and the people who depend on them every day. In essence, it’s where information becomes experience.

An experience layer unifies data, workflows, and interfaces from multiple systems into a single, coherent front end. Instead of forcing employees or customers to navigate different applications with different logins and designs, the experience layer presents one branded, consistent way to get things done. It connects the dots between technology and human usability, shaping how work feels across the organization.

In traditional BPM or enterprise platforms, this layer is often rigid or dictated by the vendor’s built-in portal—limiting design freedom and user adoption.

Our Approach to the Experience Layer

Kinetic takes a different approach. Our Experience Layer is a user experience architecture that sits on top of the orchestration engine, giving teams full creative and functional control. Instead of adapting to vendor templates, you design portals that fit your brand, your workflows, and your users’ needs. Every interface is a reflection of your organization—simple, connected, and purpose-built.

By putting the experience first, Kinetic ensures adoption follows naturally. Every interface is an opportunity to simplify work and strengthen your brand.

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Why “Own the Glass” Matters

Create Experiences People Actually Use

When teams build portals their users love, adoption follows naturally. “Owning the glass” means designing workflows that feel as intuitive as the apps your employees already use — no training, no frustration, just action. A consistent, branded interface across HR, IT, and Finance makes every interaction simpler and more human.

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Why “Own the Glass” Matters

Stay in Control of Change

Business priorities shift, branding evolves, and new technologies enter the stack. When you control your experience layer, those changes don’t depend on a vendor’s release cycle. Your developers can adjust layouts, integrate new tools, or evolve functionality in days instead of quarters — without waiting on product updates or professional services.

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Why “Own the Glass” Matters

Future-Proof Every Interaction

Owning the glass decouples your user experience from the systems underneath it. That means you can upgrade, replace, or add systems — ERP, ITSM, HRIS, AI — without disrupting how users interact. The experience stays the same, even as your architecture evolves. The glass becomes your constant, no matter what changes behind it.

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Create Experiences People Actually Use

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Stay in Control of Change

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Future-Proof Every Interaction

Key Capabilities

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Unified Portals

Bring requests, approvals, and insights from multiple systems into one interface—no login juggling, no context switching.

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Dynamic Forms

Embed governed forms that adapt automatically based on user context, role, or process stage.

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Role-Based Experiences

Deliver tailored views for HR, IT, Finance, or Operations with permission-aware visibility.

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Integrated Workflows

Connect portal actions directly to Kinetic workflows so every click triggers orchestration across systems.

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Embedded Intelligence

Display AI-powered summaries, recommendations, or contextual prompts powered by Kinetic’s AI Layer.

How It Works with the Kinetic Platform

Use open web frameworks—React, Angular, or Vue—to create branded, responsive portals. Each one connects directly to Kinetic’s orchestration engine through lightweight APIs, so your team can deploy interfaces without vendor templates or redesigns. You control layout, logic, and authentication from day one.

Every button, form, or chat in your portal ties into the Agility Layer—the workflows that handle context, logic, and approvals. When a user submits a request, Kinetic routes it across departments, validates data, and triggers automation in real time. The workflow runs invisibly but keeps full auditability and human-in-the-loop control.

Underneath it all, Kinetic bridges to the tools you already run—ServiceNow, Workday, SAP, Salesforce, and custom apps. Your systems stay authoritative; Kinetic simply orchestrates between them. Users never leave the portal, but every record, ticket, or transaction stays accurate and current across the stack.

The Foundation and Governance layer enforces enterprise-grade standards: single sign-on, attribute-based access control, encryption, and version tracking. Every click, approval, or system call is logged and traceable, giving security and compliance teams full visibility without slowing delivery.

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In short: the Experience Layer delivers design freedom; the Agility Layer brings logic and flow; the Core Systems Layer anchors truth; and Governance ensures trust. Together, they make every interaction as beautiful as it is powerful.

Experience Design for the Enterprise

When design meets orchestration, efficiency becomes effortless.

Kinetic empowers IT and business teams to design intuitive, composable interfaces that deliver measurable impact:
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Increase process adoption and satisfaction.

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Reduce ticket volume and training needs.

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Present complex data in clear, actionable ways.

Enterprise-Grade Security

Encourage self-service without compromising control.

Comprehensive Security Framework

It’s freedom with guardrails—developer flexibility backed by enterprise-grade governance.

The Kinetic Experience Platform provides configurable security features that can be implemented according to your requirements:

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Front-End Options

Build with React, Angular, Vue, or standard HTML.

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API-Driven Architecture

REST endpoints connect directly to Kinetic workflows and data.

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Authentication

SSO, SAML, and OAuth2 ensure secure, seamless access.

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Scalability

Containerized deployment and CDN optimization for peak performance.

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Extensibility

Embed micro frontends or integrate external widgets as needed.