IT
Orchestrate IT service delivery across every system you already run
Kinetic sits on top of your ITSM tools, infrastructure platforms, and identity systems to deliver a unified service experience. No rip-and-replace. No backend over-customization. Just faster, automated IT service delivery.
The challenge
Your ITSM tools were never designed to work together
Most IT organizations run ServiceNow for tickets, BMC or Jira for specific teams, Active Directory for identity, and a dozen infrastructure tools for provisioning. Each system handles its piece. None of them own the full workflow.
The result: service requests that should take minutes take days. Provisioning requires manual handoffs between teams. The service catalog only covers what one system can fulfill. And IT staff spend their time routing work instead of doing it.
The typical fix is to over-customize your primary ITSM tool until it becomes brittle, expensive, and impossible to upgrade. Or build custom integrations that break every time a system changes. Neither approach scales.
How Kinetic solves IT service delivery
Kinetic sits on top of your existing ITSM ecosystem, orchestrating cross-system workflows and delivering a unified service experience.
Unified service catalog
One catalog for users, regardless of which backend system fulfills the request. ServiceNow, BMC, Jira, custom tools — all accessible through a single, consistent interface.
Automated provisioning
Orchestrate multi-step provisioning across Active Directory, cloud platforms, HR systems, and infrastructure tools. What used to take weeks happens in minutes.
Cross-system ITSM orchestration
Route work across ITSM tools without forcing everything into one platform. Kinetic handles the handoffs, approvals, and status updates automatically.
No backend over-customization
Stop bending ServiceNow or BMC into something they were not designed to be. Kinetic handles the orchestration layer so your systems of record stay clean and upgradeable.
Proven results
From 3 weeks to 30 minutes
The USDA deployed Kinetic to automate infrastructure provisioning across their existing systems. Server provisioning went from a 3-week manual process to 30 minutes. They achieved 75%+ service automation without replacing a single backend system — and initial deployment took 4 days, not the 12 months competing solutions required.
3 wks → 30 min
Provisioning time reduced
75%+
Service automation rate
4 days
Initial deployment time
Frequently asked questions
No. Kinetic sits on top of your existing ITSM tools — ServiceNow, BMC, Jira, or others. It orchestrates workflows across them and provides a unified front end, but your systems of record stay in place.
Kinetic connects to ServiceNow via REST APIs and can read, write, and trigger workflows in ServiceNow as part of a larger cross-system process. This means you can use ServiceNow for what it does well while Kinetic handles the orchestration that spans multiple systems.
Most IT organizations start with one high-impact workflow — like provisioning or service catalog unification — and expand from there. Initial deployment typically takes days to weeks, not months. Kinetic's incremental approach means you see value before committing to a full rollout.
Yes. Kinetic provides full audit trails for every workflow action, supports role-based access control, and integrates with your existing identity and security systems. For government IT organizations, Kinetic is IL5 certified and supports CAC authentication.
See how Kinetic accelerates IT service delivery
Tell us which ITSM tools you run and what workflows slow you down. We'll show you how Kinetic orchestrates them.